Dr. Cruz is an educator with 30 years of teaching experience in the areas of Information Systems, Information Technology, and Business Management. She has also 24 years of quality assurance experience in the academia. She was a former Dean of the School of Information Technology at Saint Paul University, Philippines, the first private university in the Philippines that was granted ISO 9001 Certification by TUV Rheiland in 2000. She was also a Regional Quality Management Team Member/Assessor in the Philippines. Added to this, she received a certificate in Community College Instruction which she completed in Canada. Dr. Cruz also worked as Lecturer at the Higher College of Technology in Muscat, Oman where she was tasked with various responsibilities such as the Head of Information Systems and Multimedia Group/Section as well as Chair of different academic and quality assurance committees. She is currently the Academic Development Officer at the Office of the Vice-Chancellor for Academic Affairs in the University of Nizwa and an Associate Professor in the College of Economics, Management and Information Systems. Before moving to the Office of the Vice-Chancellor for Academic Affairs, Dr. Cruz was the Assistant Dean for Quality Assurance at the Deanship of Quality Management in the University. At present, Dr. Cruz is actively involved in research and has presented and published a number of papers in the areas of Total Quality Management, Courseware Development, Open Educational Resources and Massive Open Online Courses wherein she received several research awards. She is currently an External Reviewer of the Oman Academic Accreditation Authority (OAAA). She is a holder of Master’s and Doctoral degrees in Business Management and another Master’s degree in Information Technology.